It happens to most plumbing contractors every day. You are completing an installation for a homeowner when suddenly you have a technical question about the product or need to resolve an issue. This why the Noritz Professionals Site was created. If the product being installed is a Noritz tankless water heater, you can rest assured that you will find your answers at Noritz.com.
Similarly, if you are a homebuilder and need warranty or product information on the water heating unit you plan to install in your building, the Noritz “Professionals” website is your one-stop shop for such information.
To help you navigate your way through the “Professionals” side of our website, we have developed this post that highlights several of its most useful features.
First, you need to make sure you are on the website’s Professionals side. When you type in Noritz.com, your browser will take you to the Homeowner’s side. Find the red “Professionals” button on the top-right of the page and click it. (See image on right.)
Once on the Professionals side, you will notice some of the helpful features we offer:
Technical Support: You can navigate to our Technical Support page by clicking Tech Support on either the top menu or farther down the page. Here you will find everything, from service to parts to technical literature. You can also search by model number for specific product support. Our Frequently Asked Questions page is a helpful resource as well that answers a host of queries, from error code resolutions to cleaning the inlet filter.
Training: Click on the Training icon with the wrench in the middle of the page to sign up for a variety of technical course offerings, both in-person and online. We offer courses in the beginner, intermediate and advanced levels on topics ranging from basic residential tankless installation to commercial troubleshooting. You can even request offsite training at your place of business.
Resources-Tech Tips: The newest addition to our website is a video library that you can access by clicking Resources in the top menu, and then Tech Tips. Here you will find videos that cover topics such as descaling procedures for a tankless water heater and unit installations. We anticipate releasing new videos roughly once per month.
Resources-Media Kit: If you have your own business site and would like to include literature and logos related to Noritz, click on Resources in the top menu, and then Media Kit. A variety of downloadable files are available that can serve as great assets for your own business.
Find a Distributor: Click on the Find a Distributor icon with the magnifying glass in the middle of the page. Here you can locate the nearest Noritz distributor by typing in your zip code.
The Noritz Professionals website is not limited to the above features. We have other resources, including a products database and plumbing diagrams. We are confident that you will find what you need on our website. Feel free to contact us with additional questions.