IT SUPPORT SPECIALIST

Noritz Careers

Welcome to the Noritz Job Opportunity postings. Noritz is a fast growing company with exciting opportunities for employment. We are headquartered in California and have a branch office in Atlanta. Click on a posting listed below to review the latest online job offerings.  Thank you.

IT Support Specialist

Fountain Valley, CA

Noritz is looking for an IT Support Specialist to join our IT Team. This position is responsible for performing any combination of the following duties to provide technical support to the company: assist in maintaining Windows 2012 and Windows 2008 server environment; support of hardware/software; troubleshoot company smartphones, laptops, and desktops; assist in maintaining Microsoft Dynamics AX & CRM environments; assist users to resolve technical issues, etc.

ESSENTIAL DUTIES

  • Supporting end users for help desk issues and also server and network maintenance to ensure optimal performance.
  • Maintains users and groups in Active Directory and Office 365
  • Configures new company desk phones and iOS and Android devices.
  • Configures new applications and software.
  • Assists with maintaining Windows Server environment including installing software updates and security patches, and troubleshooting backups and recovery.
  • Assists with maintaining ERP system (Microsoft Dynamics AX) and end-user troubleshooting.
  • Assists with maintaining CRM system (Microsoft Dynamics CRM) and end-user troubleshooting.
  • Assists with maintaining integrations between AX, CRM and other interrelated systems.
  • Troubleshoots VOIP phone system (Avaya CMS) and assists with light configurations for Customer Care department.
  • Assists in providing technical support and guidance for IT related projects.
  • Advises IT Manager with operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
  • Maintain regular written and in-person communications with the IT Manager and Controller regarding pertinent IT activities.
  • Performs special projects and other miscellaneous duties as assigned by Senior management.
  • Assists IT Manager in preparations for IT committee to discuss and ensure each department’s IT needs are met, discusses scope of projects, budgets, plans feasibility, coordinates implementation of projects approved.
  • Maintains integrity and assures full compliance to IT Team Member Code of Ethics.
  • Responsible for keeping licenses updated accurately
  • Practice asset management for IT hardware, software, and equipment.
  • Completes assigned work, special projects, and other miscellaneous duties as assigned by senior management.
  • Reports all irregular issues and problems to senior management for solution.
  • Maintains confidentiality and high ethical standards.
  • Maintains good communication and rapport with senior management, office staff members and outside contacts.
  • Complies with all company policies and procedures.
  • Any or all duties assigned by supervisor

QUALIFICATIONS

  • Bachelor’s degree, AA degree, 2 years of experience or equivalent combination of education and experience
  • To perform this job successfully, an individual should have experience or knowledge of Microsoft application including, but not limited to, Office, SQL, and SharePoint.
  • Ability to travel to offices located in Georgia and Michigan

COMPETENCIES

To perform this job successfully, an individual should demonstrate the following competencies:

  • Customer Focused – Responds promptly to customer needs and solicits feedback to improve service; Responds to requests for service and assistance; Manages escalated customer situations
  • Technical Skills – Strives to continuously build technical knowledge and skills on heaters and how to service them
  • Oral & Written Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Writes clearly and informatively through all modes of communication
  • Team Work – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views and feedback; Supports everyone’s efforts to succeed; Recognizes accomplishments of other team members.
  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue.
  • Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
  • Innovation – Meets challenges with resourcefulness; Generates suggestions for improving work. Judgment – Exhibits sound and accurate judgment; Supports and explains reasoning for decisions.
  • Accountability-Self directed, responsible and dependable for work, projects, and/or actions; keeps commitments
  • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Follows through on commitments.