CUSTOMER CARE AGENT

Noritz Careers

Welcome to the Noritz Job Opportunity postings. Noritz is a fast growing company with exciting opportunities for employment. We are headquartered in California and have a branch office in Atlanta. Click on a posting listed below to review the latest online job offerings. Note: In addition to applying online, please make sure to submit the EMPLOYMENT APPLICATION to the HR department via fax at 714-241-1536. Thank you.

Customer Care Agent

Fountain Valley, CA

Noritz America is looking for a remote Customer Care Agent. We are looking for someone with great customer service skills and works great individually and on a team. The Customer Care Agent is responsible for answering general questions from end users regarding the Company’s products. Work includes diagnosing the customers’ needs, recommending steps to resolution, and entering and maintaining customer and product data on company databases.

ESSENTIAL DUTIES

This position is responsible for the customer service and troubleshooting of the Company’s products. Work includes troubleshooting and entering and maintaining customer and product data on company databases.

Essential Duties:

  • Answers inbound calls regarding troubleshooting, warranty, and general information.
  • Expedites resolution by processing warranty parts or coordinating and guiding service as needed.
  • Stays in “Available” status when logged in on the phones at all times unless completing call follow-up work, work designated by Supervisor, or on break/lunch.
  • Records all phone calls in CRM. Continually updates CRM records with accurate information.
  • Responds to callbacks, email, and chat inquiries as assigned by Supervisor.
  • Reports all irregular issues and problems to supervisor for resolution.
  • Maintains good communication with supervisor, office staff members and outside contacts.
  • Participation in Saturday Scheduling and Holiday Scheduling.
  • Any or all duties assigned by supervisor

QUALIFICATIONS

EDUCATION:

High School Diploma or general education degree (G.E.D.); one to three years related customer service experience and/or training; or equivalent combination of education and experience.

Computer Proficiencies: 

To perform this job successfully, an individual should have knowledge of internet navigation and basic computer functions

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

    • Customer-focused – Putting our customers’ satisfaction first; maintaining effective customer relations and service programs
    • Innovative-Thinks creatively and “outside-the-box” to create unique and new ideas for improved processes, procedures, or product improvements.
    • Accountability – Takes responsibility for his/her actions, assignments, projects, etc.
    • Team Player-Works collaboratively with others in and outside their department
    • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.