CUSTOMER CARE AGENT

Noritz Careers

Welcome to the Noritz Job Opportunity postings. Noritz is a fast growing company with exciting opportunities for employment. We are headquartered in California and have a branch office in Atlanta. Click on a posting listed below to review the latest online job offerings. Note: In addition to applying online, please make sure to submit the EMPLOYMENT APPLICATION to the HR department via fax at 714-241-1536. Thank you.

Customer Care Agent

Fountain Valley, CA

Noritz America is looking for a Customer Care Agent for their office in Fountain Valley, CA. We are looking for someone with great customer service skills and works great individually and on a team. The Customer Care Agent is responsible for answering general questions from end users regarding the Company’s products. Work includes diagnosing the customers’ needs, recommending steps to resolution, and entering and maintaining customer and product data on company databases.

ESSENTIAL DUTIES

  • Answers inbound calls from end-users seeking technical support.
  • Answers and conducts chat inquiries with website visitors.
  • Records all phone calls in CRM and updates CRM records with accurate information.-Responds to callbacks, email, and chat inquiries as assigned by Supervisor.
  • Reports all irregular issues and problems to supervisor for resolution
  • Maintains good communication with supervisor, office staff members and outside contacts

QUALIFICATIONS

EDUCATION:

  • High School Diploma or general education degree
  • 1-3 years related customer service experience and/or training

COMPUTER SKILLS:

  • Knowledge of internet navigation and basic computer functions

COMPETENCIES

To perform this job successfully, an individual should demonstrate the following competencies:

  • Customer Focused – Responds promptly to customer needs and solicits feedback to improve service; Responds to requests for service and assistance; Manages escalated customer situations
  • Continuous Learner – Strives to continuously build technical knowledge and skills on heaters and how to service them
  • Oral & Written Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Writes clearly and informatively through all modes of communication
  • Team Work – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views and feedback; Supports everyone’s efforts to succeed; Recognizes accomplishments of other team members.
  • Accountability-Self directed, responsible and dependable for work, projects, and/or actions; keeps commitments
  • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Follows through on commitments.
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