Customer Care Tips

Calling In

Toll Free : 1-866-766-7489
Hours (PST):  Monday-Friday : 5 am to 6 pm
Saturday : 7 am to 3 pm

Please have the following ready when it’s your turn:

1. Model #

2. Serial # (how to locate your serial #)

3. Access to the heater

Utilize our call back system to ease your on-hold wait time. Follow the prompts when you call in.

Delayed Shipment?

Due to winter weather, FedEx is experiencing delayed in pick up and delivery. More information 

Additional Information

Impacted By Texas Winter Weather?

Here’s some information on FEMA and Federal Assistance

The Federal Emergency Management Agency announced Saturday that residents who live in these 77 counties who suffered damage from the winter storm event can apply for disaster assistance.

Here’s what you need to know about applying:

If you have insurance and are applying for disaster assistance, you must also file a claim with your insurance company as soon as possible.

FEMA said by law, it can’t duplicate benefits for losses covered by insurance. If insurance does not cover all your damage, you may be eligible for federal assistance. The fastest way to apply is online at www.disasterassistance.gov.

If you don’t have internet access you can register by calling 800-621-3362 or TTY: 800-462-7585. The phone lines operate from 8 a.m. to 10 p.m. CDT each day.

To apply for assistance, residents need to:

  • Take photos of damaged home or belongings.
  • Make a list of damaged or items lost due to disaster
  • Have an insurance determination letter, documents proving your occupancy or ownership and proof of ID.

President Biden’s major disaster declaration provides assistance for these 77 counties:

Angelina, Aransas, Bastrop, Bee, Bell, Bexar, Blanco, Brazoria, Brazos, Brown, Burleson, Caldwell, Calhoun, Cameron, Chambers, Collin, Comal, Comanche, Cooke, Coryell, Dallas, Denton, DeWitt, Ellis, Falls, Fort Bend, Galveston, Gillespie, Grimes, Guadalupe, Hardin, Harris, Hays, Henderson, Hidalgo, Hood, Jasper, Jefferson, Johnson, Kaufman, Kendall, Lavaca, Liberty, Madison, Matagorda, Maverick, McLennan, Montague, Montgomery, Nacogdoches, Nueces, Orange, Palo Pinto, Panola, Parker, Polk, Rockwall, Sabine, San Jacinto, San Patricio, Scurry, Shelby, Smith, Stephens, Tarrant, Travis, Tyler, Upshur, Van Zandt, Victoria, Walker, Waller, Wharton, Wichita, Williamson, Wilson, and Wise.